Terms and Conditions of Service

Any order contract made on the website www.safetyricogloves.com can be freely resolved under the terms of article 10 of Decree-Law no. 24/2014 of 14 February, the user being responsible for the return costs. To this end, the user must return his order within a maximum period of 14 days from the date of receipt, and send us an email with the purchase invoice attached, indicating whether he wants to exchange the product (s) (s) or be refunded.

Safety Rico Unipessoal Lda. does not accept any return sent with postage to pay or counter refund, committing itself to reimburse the User within a maximum period of 14 days from the date of receipt of the communication of the resolution under the terms of article 12 of Decree-Law No. 24/2014 of 14 February or the business day following receipt of the return or proof of return of the order, whichever is the last.

The refund of payments will be made through the same payment method that was used by the user in the initial transaction or by bank transfer, if the payment method used does not allow it.

Returned products must be in sales condition, that is, in the same condition in which they reached the user's hands, without any anomaly.

If the value resulting from the exchange of products for an order is higher than the initial value of the same, the user will have to pay for the difference, using one of the payment methods available on our website.

If the value resulting from the exchange of products for an order is less than the initial value of the same, or in case of return, the user can choose one of the following ways of refunding the amount paid in excess:
1) Shopping voucher (valid for use in future purchases at www.safetyricogloves.com); or
2) Refund by bank transfer to account to be indicated.

Deliveries of user purchases are made in 1 to 3 business days.


Em caso de litígio, o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo: Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra.
Av. Fernão de Magalhães, nº. 240, 1º. - 3000-172 Coimbra. Telefone: 239 821 690 - E-mail: geral@centrodearbitragemdecoimbra.com). Mais informações em Portal do Consumidor.
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